After the smoke, the elite groups of smokers often buy a mouth-freshener.

When my good friend AN was about to, the tea stall owner gave him, not a mint, but a 'Throat clearing tablet'. Upon enquiry the owner gave us to understand that he observed, during our interaction with him / between us, that AN had a sore throat, which was in fact, right!

(AN hadn't observed it yet and didn't have a clue when it had started)

Didn't my friend and I just witness a system where the customer's problem is recognized, the customer is educated about the same and is provided the right product/service to cater to that problem?

Now, for a fact, 90% of the customers to this tea stall are regular and he knows most of them personally too!

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